The first thing I have learned progressively is to always run away from bad companies. That’s companies that treat you unfair or badly or is just simple bad at the things they’re doing. Kayako Warning.
Some times this is not possible like with bank or post because there is no better choice. However, when it is – run. Never use them again.
One company I actually have left and newer will make use of again i Kayako. Kayako supply Kayako help-desk.
Problem is that I had purchase lifetime free upgrade.
I will shorten the background of hours of mails and contacts to this fact: it was all lie. Kayako found a way out of keeping their promise. I see it as being a Kayako fraud, nothing less.
I didn’t get the free upgrade.
This surely show that a small business starting with ethics and a great service get destroyed by making money. Buyers are not worth anything anymore.
Greed replace ethics.
For helping all others not end up in problem with Kayako I give this free advice based on Forty years as a international business man:
Do never make any kind of business with Kayako. Save your selves the trouble of purchase expensive, invest a good deal of staff time and company money with the risk of need to leave Kayako anyway when you get so terribly treatment that you simply must.